Responsible Gambling
At DeeSpin, we believe gaming should always be fun, safe, and within your control. We know that a punt on your favourite pokies, a bet on the AFL, or a flutter on the Melbourne Cup can be a ripper way to unwind. But gambling should never become stressful, overwhelming, or something you rely on.
Our commitment to responsible gambling is not just a policy — it’s part of who we are. We operate in line with the Australian Communications and Media Authority (ACMA) standards and support national harm-minimisation initiatives that help players stay in control.
This page outlines how DeeSpin helps you gamble responsibly, what tools you can use to manage your play, and where to find professional, confidential help if you ever need it.
Our Approach to Responsible Gambling
We recognise that for most Australians, gambling is a form of entertainment — just like watching a match on the weekend or having an arvo out with mates. However, for some, gambling can become a problem.
Our goal is to ensure that your experience at DeeSpin remains positive and that you always feel in control of your time and money. We promote fair play, transparency, and informed decision-making through site-wide tools, player education, and fast support when you need it.
Responsible gambling means:
- Understanding that gambling is a game of chance, not a way to make money.
- Setting personal limits on time and spend.
- Recognising the signs of risky behaviour early.
- Seeking help if gambling no longer feels fun.
Keeping Control: Player Protection Tools
DeeSpin provides a suite of responsible gambling tools designed to give you control over your play. You can access and manage these from your account settings at any time.
Deposit Limits
Set daily, weekly, or monthly deposit limits directly from your DeeSpin account. Once you choose a limit, it takes effect immediately.
- Lowering limits: You can reduce your deposit limit anytime, and the change applies straight away.
- Increasing limits: If you decide to raise your limit, there’s a mandatory 7-day cooling-off period before it takes effect. This ensures you have time to reconsider.
Deposit limits are available for all AUD payment methods, including PayID, POLi, Visa, Mastercard, BPAY, Neosurf, and crypto. They are one of the simplest ways to keep your budget in check and prevent impulsive spending.
Loss Limits
If you prefer, you can set a loss limit based on the total amount you’re willing to lose in a given timeframe. Once reached, the system will prevent further bets until the next period starts. This helps you manage your bankroll responsibly.
Time Limits and Reminders
Ever lose track of time during a long pokies session? Our time reminder tool gives you optional pop-up notifications that let you know how long you’ve been playing.
You can set reminders for 30 minutes, 1 hour, or any custom duration that feels right for you. Sometimes a simple break can make all the difference.
Cooling-Off Periods
If you need a short break — from a couple of hours to a few days — you can activate a temporary cooldown directly from your profile. During this period, you’ll be logged out and unable to deposit or bet. When the cooldown ends, your account automatically reactivates.
This feature is perfect for players who just want a breather after a busy week or a long pokies session.
Self-Exclusion
When you feel you need a more extended pause, or if gambling is causing distress, you can request self-exclusion.
- Short-term self-exclusion: Choose a period from one month to six months. Your account will remain inactive during this time.
- Permanent self-exclusion: If you believe you need long-term distance from gambling, you can choose permanent exclusion. This locks your account indefinitely.
To activate self-exclusion, contact our support team via live chat or email. We’ll guide you through the process discreetly and without judgment. Once activated, self-exclusion cannot be reversed until the chosen period ends.
We also encourage players to consider registering with BetStop – the National Self-Exclusion Register, which blocks access to all licensed online gambling services across Australia.
Recognising the Signs of Problem Gambling
Problem gambling can creep up unnoticed. It’s not always about how much you lose, but about how gambling makes you feel and behave.
You might be experiencing gambling-related harm if you:
- Gamble to escape problems or stress.
- Spend more than you can afford or chase losses.
- Lie about your gambling or hide it from family.
- Feel anxious, guilty, or irritable when you can’t gamble.
- Borrow money to fund bets or pokies sessions.
- Skip work, social activities, or responsibilities to play.
Acknowledging the issue is the first and hardest step — but it’s also the most important one. Remember, you’re not alone, and help is available anytime.
Where to Get Help in Australia
If you or someone you know is struggling to stay in control, free and confidential support is always available in Australia:
- Gambling Help Online – Live chat and email support 24/7. You can also call 1800 858 858 for phone counselling.
- Lifeline Australia – 13 11 14 24-hour crisis support and suicide prevention.
- Beyond Blue – 1300 22 4636 Emotional support for anxiety, depression, and stress.
- Financial Counselling Australia – 1800 007 007 Free advice on managing debt and financial stress related to gambling.
All these services treat your information with the utmost confidence and can help you take practical steps towards recovery.
Helping Someone You Care About
Sometimes it’s not your own gambling that causes concern — it’s a friend, partner, or family member. Recognising that someone close may be struggling with gambling can be heartbreaking, but your support can make a real difference.
Here’s how you can help:
- Start a gentle, non-judgmental conversation. Focus on care, not criticism.
- Encourage them to use DeeSpin’s tools, like deposit limits or self-exclusion.
- Suggest they contact a professional support line, even if it’s “just to talk.”
- Avoid lending money; instead, help them explore free debt or financial counselling.
- Remember to take care of your own wellbeing, too.
If you’re worried but unsure where to start, Gambling Help Online also offers advice for friends and family of gamblers.
Our Staff Training and Ethical Standards
At DeeSpin, responsible gambling isn’t just something we tell players — it’s something our team lives by. All support and operations staff are trained to:
- Recognise early signs of gambling harm.
- Communicate with empathy, patience, and respect.
- Handle requests for exclusion or limits immediately.
- Prioritise player welfare over revenue.
We monitor accounts for unusual spending patterns or prolonged sessions that could indicate potential risk. When appropriate, our team may reach out privately to check if a player is okay and remind them of available tools or support services.
Our practices align with Australian responsible gambling frameworks to ensure consistent protection for our players.
Protecting Minors
Gambling is strictly for adults aged 18 and over. DeeSpin conducts verification checks to ensure that no minors can create or access accounts. We also encourage parents and guardians to take proactive steps to safeguard access on shared devices.
Recommended parental control software includes:
- Net.
- Safe Surf.
These tools help block gambling-related websites and manage online access for minors.
Safe Banking and Transparency
Responsible gambling is also about safe financial management. DeeSpin supports a range of trusted and secure Australian payment methods — PayID, POLi, BPAY, Neosurf, Visa, Mastercard, and crypto — enabling instant deposits and easy withdrawals in AUD.
We encourage players to:
- Use only personal, verified payment accounts.
- Avoid borrowing money for gambling.
- Treat gambling funds as entertainment expenses, not income sources.
Your financial data is fully encrypted, and we never process transactions outside your verified account to maintain transparency and trust.
A Healthy Gambling Mindset
At the heart of responsible gambling lies perspective — understanding that pokies, table games, and sports bets are forms of entertainment, not guarantees. Wins are exciting, but losses are part of the game.
To maintain a healthy mindset:
- Gamble for fun, not for income or emotional escape.
- Never chase losses — it usually makes things worse.
- Take regular breaks and play during times you feel relaxed, not stressed.
- Balance gambling with other hobbies, work, and social activities.
We encourage players to think of gambling the same way you’d think of going to a concert or a night out: a way to enjoy yourself, within a budget.
Our Promise to You
DeeSpin’s mission is to be Australia’s most trusted online pokies platform — not just because of great games and bonuses, but because we genuinely care about our players’ wellbeing.
We’re here to ensure that your experience remains fun, fair, and sustainable. Whether it’s setting a deposit limit, taking a cooling-off break, or reaching out for confidential help, every tool and resource we offer is designed to protect you.
If at any point gambling stops being enjoyable, please step away and access the help available. You deserve to play in a safe and supportive environment — and you’ll always find that at DeeSpin.
For assistance, limits, or self-exclusion requests, please contact our Support Team anytime during local Australian support hours. We’re committed to helping you make informed choices so every spin, bet, and punt stays positive.
